REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Communication techniques including active listening and effective questioning

Organisational procedures and policies for the completion of documents and forms

Issues that may occur when preparing and completing workplace documents and action that can be taken to resolve them

Format and layout of documents and forms used in workplace activities

Methods used to analyse and interpret information to be included in workplace documents and forms

Required skills

Literacy and numeracy levels appropriate to the documents to be completed

Read and interpret instructions procedures and information relating to the completion of workplace documents

Report and rectify within limits of own role identified problems when preparing and completing workplace documents

Work systematically with required attention to detail

Apply methods of analysis and interpretation for workplace documents

Use appropriate numeric functions when interpreting and analysing information

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

Communication techniques may include:

Communication problems may include:

Personnel communicated with may include:

Documents and forms may include:

Information and documentation may include: